Harrison, Tennessee · English & Español · On-site, Hybrid or Remote

Veronica Pierce

I keep the office running. I also paint the murals.

I'm a bilingual office and customer service assistant with more than fifteen years of experience. Phones and email, front desk, scheduling, records and filing, data entry, invoicing, cash handling and inventory. Alongside that I have run my own painting and mural practice since 2008, and I take commissions here in the Chattanooga area.

Resume, local Chattanooga PDF Word
Resume, remote customer service PDF Word
Email me
15+
Years in customer service and office work
18
Years running my own art practice
100+
Commissioned artworks
100%
Job success on Upwork
2
Languages

What I do

Two things, and I have been doing both for a long time.

Office & Customer Service

Keeping an office running

  • Front desk and reception, answering phones and email, greeting people.
  • Scheduling, records and filing, data entry, correspondence.
  • Invoicing and billing, cash handling, inventory.
  • Years of call center work reviewing customer calls for quality and helping agents improve.
  • All of it in English or Spanish.
Available · on-site, hybrid or remote
Based · Harrison, Tennessee
Start · right away
Murals & Commissions

Painter and muralist, taking work

  • Hand-painted murals for businesses, schools and homes.
  • Commissioned portraits and paintings on canvas.
  • Illustration and design, including a published children's book.
  • Eighteen years of my own clients, my own deadlines, my own books.
  • Now booking mural and commission work around Chattanooga.
100% five-star rating · Upwork
100+ commissioned works delivered
Quotes · free, just send a photo of the wall

Selected work

A few pieces. Murals, commissioned portraits and illustration.

Hand-painted school locker-room mural with colorful sports lockers, jerseys and a checkerboard floor
Locker room muralLarge-format wall work, acrylic on stucco
Vivid multicolor acrylic portrait of a woman, signed VP
Commissioned portraitAcrylic on canvas, private client
Two-panel acrylic portrait diptych of a man and a woman on an easel
Portrait diptychTwo-panel commission, acrylic
Children's book illustration of two girls holding a colorful world map in a grass field
The Adventure of the Lost World CupChildren's book illustration, published 2022

Where I have worked

2026 to Present
Business Administrator, TICO AI LLC · invoicing, records, scheduling
Jan to Jun 2026
Administrative Assistant & Quality Assurance · office support and call quality
2024 to 2026
Administrative Assistant & Quality Assurance · office support and call quality
2023
Inside Sales Associate, Matt O'Neill Real Estate · inbound and outbound calls, CRM
2022
Store Manager, Fro Zen Bar · operations, staffing, inventory, cash
2018 to 2019
Receptionist / Floor Manager, Casa Verde Lodge · front desk and guest service
2013 to 2016
Customer Service Manager, JazzSports · bilingual team, call quality, coaching
2011 to 2013
Quality Assurance Specialist, Vialinx · call center quality and agent feedback
2008 to 2011
Customer service and phone roles · contact center work
2008 to Present
Painter, Muralist & Graphic Artist, self-employed · concurrent throughout

Get in touch

For office and customer service work, or for a mural or commission, either is welcome. Happy to talk in English or Spanish.

Veronica@ticoai.net 561-920-8139 linkedin.com/in/veronica-pierce