Veronica Pierce

I test the voice agents. Then I paint the murals.

I'm a bilingual Quality Assurance and Customer-Experience specialist with over 15 years across conversational-AI, customer service, and operations. I break, log, and verify AI voice products, and I design the brand and launch graphics that ship right beside them. Two disciplines, one obsession: getting the details right.

Two disciplines

Most people testing conversational AI can't design the launch graphics. Most people painting murals haven't written a defect report. I do both, and each one sharpens the other.

Quality Assurance

Conversational-AI & voice-agent quality

Stress-test voice-agent flows for accuracy, tone, and the real-world edge cases that trip lesser bots up.
Reproduce, log, and close out defects alongside engineering.
Score live and recorded interactions against quality and compliance benchmarks.
Calibrate quality scorecards with product and engineering to keep releases clean.

ATHENA · ConnexŪS AI · voice-agent flows, tone, edge cases
WAVE · Scale Agile Solutions · flows vs. acceptance criteria
DISA · Vocodia Holdings, Nasdaq VOCO · live and recorded scoring

Art & Design

Painter, muralist & graphic artist

An independent practice running since 2008, covering painting, murals, illustration, and digital design.
Murals and commissioned work across Costa Rica for corporate and private clients.
Brand, campaign, and product-launch graphics for the same AI products I test.
Illustrated a published children's book and delivered 100+ commissions.

100% five-star rating · Upwork
2022 · The Adventure of the Lost World Cup, published
EN / ES · voiceover and promotional video

Selected work

A few pieces from the studio side of the practice.